This operating system is usually used for ATMS, point-of-sale systems or computers that control medical equipment. It is intended for use with certain computer systems that require service updates for many years but do not use many of the Windows 10 apps. This applies to all drivers.Windows 10 Enterprise LTSB is a special edition of Windows 10 that allows business’ customers to obtain the necessary updates. As a result, Dell cannot provide updated driver support. Microsoft Windows 10 LTSB is locked at the time it is released by Microsoft and does not receive Windows updates. As Microsoft requires updated drivers for Windows 10 Pro, our drivers will be revised as such. Instead, the drivers Dell provides are aligned to the Microsoft cadence of Windows 10 Pro. If problem goes away with OEM image – you will need to open a ticket for OS Support from Microsoft because Dell and it’s vendors do not write drivers specific to Microsoft Windows 10 LTSB.If problem persists on OEM OS then we continue to troubleshoot the HW as usual.Support will attempt to replicate the problem on the full Win 10 OS.If after initial trouble shooting we believe the issue is OS related – we can ask customer to load the Dell Factory OEM OS that originally came with their system. Support will treat your call as any other and trouble shoot your complaint to determine of it is a hardware issue or not.
Dell does not sell Windows 10 LTSB on all platforms. Our support agents will help you decide if their issue is OS or HW driven.ĭell only supports what is sells. Since anything but these IOT installs are considered self-installs they are not supported by Dell. Answerĭell only supports the LTSB version of Windows 10 on IOT Devices that we factory install it on. You believe that you need to update drivers on Windows 10 LTSB OS install to resolve an issue on a non IOT system.
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